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Dextry

AI for business

Practical AI, explained without the hype.

AI is very good at some jobs and poor at others. Here's where it's worth using in a small or mid-sized business, where it isn't, and how your data is kept safe.

agent · front office · Mon 09:02running
  1. Read 14 new emails
  2. Sorted: 3 quote requests · 2 urgent · 9 FYI
  3. Checked job history in your CRM
  4. Drafted 3 quotes from your price list
  5. Waiting for approval (3 drafts)
  6. Approved by the office
  7. Quotes sent · job cards created

Use cases

What it looks like in practice.

Examples by industry and function. Most start with one task and a person checking the results.

  • Professional services

    • Extract details from client documents into your practice software
    • Draft first versions of routine letters and file notes for review
    • Search years of past matters and templates in plain English

  • Trades and field services

    • Turn voice notes and photos from site into job reports
    • Draft quotes from a short description and your price list
    • Chase overdue approvals and invoices with sensible reminders

  • Retail and e-commerce

    • Draft answers to order, delivery and returns questions
    • Write and tidy product descriptions in your brand's voice
    • Summarise reviews and support tickets into themes to act on

  • Health and allied health

    • Pre-fill intake and referral forms from documents patients send
    • Draft appointment and follow-up messages for staff to approve
    • Keep sensitive data in Australia, with strict access controls

  • Operations and admin

    • Read supplier invoices and match them to purchase orders
    • Triage a shared inbox and route messages to the right person
    • Produce weekly summary reports from the systems you already use

  • Sales and customer service

    • Summarise enquiries and suggest the next step for each lead
    • Answer common questions from your own policies, with sources
    • Draft proposals from a template and a short brief

An honest view

Where AI helps, and where it doesn't.

Good fit

  • Reading and extracting information from documents, emails and forms
  • Drafting text a person then checks: replies, reports, summaries
  • Searching and answering from your own knowledge
  • Sorting, tagging and routing high volumes of incoming work
  • Repetitive multi-step tasks with clear rules and a review step

Poor fit (for now)

  • Decisions that need accountability, such as legal, medical or financial advice, without a qualified person checking
  • Tasks where a small error is costly and can't be caught before it matters
  • Processes that aren't defined yet. AI speeds up a good process; it doesn't invent one
  • Anything where your data isn't digital, or isn't allowed to leave a particular system
  • Replacing the relationship with your customers

Data safety

Your data stays yours, and stays in Australia where it can.

Client data is handled the way you'd expect a careful Australian business to handle it.

  • Hosted in Australia

    Applications Dextry hosts run on servers in Sydney, and backups are kept in a separate Australian region.

  • You know where data goes

    Before any AI feature is switched on, you're told which model provider it uses, where that provider processes data, and whether it keeps any of it. Where an Australian-hosted option exists, it's the default.

  • Not used for training

    Your data is only sent to AI providers under terms that don't allow it to be used to train their models.

  • Only what's needed

    AI features receive the minimum information needed for the task. Personal details are left out where the task doesn't need them.

  • A person stays in charge

    Important outputs are reviewed before they're acted on, and every AI action is recorded so it can be checked later.

  • Built for the Privacy Act

    Systems are designed with the Australian Privacy Principles in mind: access controls, audit trails, and the ability to correct or delete personal information.

Free resource

Is your business ready for AI?

Work through the AI Readiness Score: plain-English questions that show where AI would pay off, and what to sort out first.

Start the assessment

Have a task in mind?

Tell us about it in a free consult. We'll give you a straight answer on whether AI is the right tool.

Book a free consultReply within one business day