An AI assistant that drafts answers from your own knowledge base
The support inbox was dominated by repeat questions about orders, delivery and returns.
- Client
- An online retailer
- Industry
- Retail and e-commerce
- Services
- AI integration, AI agents
Illustrative exampleThis describes a typical engagement, not a named client.
The challenge
- Most enquiries were answerable from existing policies and order data.
- Replies had to stay accurate and on-brand; a wrong answer about refunds costs money.
The approach
- An assistant that drafts replies using only the business's own policies and order status.
- Every draft cites where its answer came from, and staff approve or edit before sending.
- Questions it can't answer confidently are left for a person, with no draft.
The outcome
Results will be published here once a client project like this is complete and the client has agreed to share them.